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At Mitchell 1, our goal is to create auto shop solutions that boost efficiency and simplify life in the shop.<\/p>\n
The customer arrives at your repair shop with a specific vehicle complaint they want addressed. However, once the vehicle is in the service bay, the technician may identify other vehicle issues that need to be addressed. Some of these raise safety risks for the driver.<\/p>\n
Once the owner drops their keys at the counter, the shop assigns a technician to address the vehicle complaint they want to be remedied. Based on the technician\u2019s findings, the service advisor creates an estimate to present to the customer and gain their approval to proceed with the work required.<\/p>\n
The shop now has all of the details together to remedy ths customer\u2019s original vehicle complaint plus any additional findings the technician provided. Yes, everything except the customer\u2019s approval. Sometimes this proves elusive; as if the shop has to play hide and seek, trying to track them down to get their OK. The shop calls them on the phone \u2013 goes to voicemail or \u201cthis customer does not yet have a voicemail box setup\u201d. You try the email address on file; is that business or personal? How soon will they see it and respond? Did you email them before? Did your email end up in a spam folder?<\/p>\n
The importance of quick, successful customer communications is obvious, as the service advisor needs to clearly convey the original vehicle complaint will be solved but there are additional vehicle concerns that must be discussed and approved by the customer or deferred to Revisions as additional repair needs to be addressed on future visits if not performed now.<\/p>\n
The longer it takes to get that customer\u2019s approval, the more your shop efficiancy diminishes. The time the service advisor spends on trying to resolve the customer contact issue, perhaps the vehicle is on the hoist now, wheels and tires off, tying up the hoist from bringing in another vehicle. If we could get that okay now, the additional repairs identified could be carried out as a win-win for everyone. When the wheels and tires need to be put back on and the car pushed outside for lack of customer approval, more overhead has added for the shop to absorb.<\/p>\n
Instead of numerous phone call attempts just to be reverted to the customer\u2019s voicemail over again, your shop needs a surefire way to communicate quickly, accurately and straight to the point.<\/p>\n
As the clock continues to click\u2026 you now have a vehicle tying up your repair bay.<\/p>\n
Reaching customers when you need to get crucial answers quickly can be a constant challenge, but text messaging has allowed businesses to battle the issue. This method has actually become so popular that it is now a primary communication method for many of Mitchell 1\u2019s partnered shops today.<\/p>\n
With Manager SE\u2019s texting functionalities, you can receive responses from your customers in a timely manner with the optional MessageCenter <\/strong>feature. As an add-on seamlessly integrated with your shop management system, you can instantly send two-way texting directly from Manager SE!<\/p>\n Each repair shop is provided with a dedicated texting phone number, so you never have to leave your Manager SE program. The feature is complete with custom functionalities that allow you to build your own text message templates that are tailored to your shop for various orders, appointment confirmations and reminders, repair order revisions and approvals, and more!<\/p>\n That\u2019s not all \u2013 The custom text messages you build can even be saved and used again for future customer communications.<\/p>\n Once you\u2019ve added MessageCenter to your account, your toll-free texting number becomes available once a Pending status is completed Then go to Manager SE\u2019s Configurations menu – select Text Messaging Setup<\/strong> option. When you click on Request Texting Phone # <\/strong>, your number will populate and be ready to use.<\/p>\n For more information on how Mitchell 1 can supercharge your auto repair shop\u2019s text message marketing<\/a>, click HERE<\/strong><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"![\"text](\"https:\/\/mitchell1.com\/wp-content\/uploads\/2024\/12\/1-message-center-texting-1.png\")
<\/p>\nHow Does It Work?<\/h3>\n
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<\/p>\nIt\u2019s Easy to Get Started<\/h3>\n
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Don’t hold up your bays waiting for customer replies on repair approvals! Mitchell 1 developed a text messaging feature for Manager SE so you can get answers from your customers faster. Boost efficiency and simplify life in the shop with MessageCenter. Here are the key features and functionalities for you to get started today!<\/p>\n","protected":false},"author":13,"featured_media":10693,"parent":0,"template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":""},"shopconnection-category":[1630],"shopconnection-tag":[1615],"class_list":{"0":"post-7507","1":"shopconnection","2":"type-shopconnection","3":"status-publish","4":"has-post-thumbnail","6":"shopconnection-category-shop-management","7":"shopconnection-tag-auto-repair-shop-text-messageauto-shop-text-messagingmanager-semanagerse-text-messagingmessage-centermitchell-1-text-messagingtext-messaging","8":"entry"},"acf":[],"_links":{"self":[{"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/shopconnection\/7507","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/shopconnection"}],"about":[{"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/types\/shopconnection"}],"author":[{"embeddable":true,"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/users\/13"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/media\/10693"}],"wp:attachment":[{"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/media?parent=7507"}],"wp:term":[{"taxonomy":"shopconnection-category","embeddable":true,"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/shopconnection-category?post=7507"},{"taxonomy":"shopconnection-tag","embeddable":true,"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/shopconnection-tag?post=7507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}