{"id":6890,"date":"2024-12-06T01:30:01","date_gmt":"2024-12-06T09:30:01","guid":{"rendered":"https:\/\/mitchell11.wpenginepowered.com\/blog\/shopconnection\/branding-reputation-it-all-starts-with-you\/"},"modified":"2025-05-22T13:40:42","modified_gmt":"2025-05-22T20:40:42","slug":"branding-reputation-it-all-starts-with-you","status":"publish","type":"shopconnection","link":"https:\/\/mitchell1.com\/shopconnection\/branding-reputation-it-all-starts-with-you\/","title":{"rendered":"Branding? Reputation?\u00a0 It all starts with YOU!!"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-60163 alignright\" src=\"https:\/\/mitchell1.com\/wp-content\/uploads\/2024\/12\/Keri-1-1.png\" alt=\"\" width=\"417\" height=\"277\" \/>When it comes to running your auto repair shop business, the number one focus is marketing YOU, the owner of the business.\u00a0 That reputation does not start when a customer steps inside the front doors, but it actually begins with the first impression; whether it\u2019s over the phone, a view of your website, or your shop\u2019s social media feeds!<\/p>\n<ul>\n<li><strong>Responsiveness <\/strong>\u2013 Are you actively responding to your customers\u2019 feedback?<\/li>\n<li><strong>Phone Skills \u2013<\/strong> Are you welcoming, attentive, asking for appointments, etc.?<\/li>\n<li><strong>Customer Service<\/strong> \u2013 This involves active listening, voice tone and problem resolution.<\/li>\n<li><strong>Service Recommendations<\/strong> \u2013 Take the opportunity to have valuable conversations about recommended services, such as inspections and estimates, to make the sale<\/li>\n<li><strong>Referral Programs<\/strong> \u2013 Building trust takes time, and sharing great experiences is the word of mouth a potential customer can count on.<\/li>\n<\/ul>\n<p>A business\u2019s reputation is perceived by what potential customers find through internet searches. Whatever the results generate &#8211; from customer reviews to newspaper articles \u2013 a potential customer needs to get to know YOU first, before they will actually pick up the phone or send in an appointment request.<\/p>\n<p>Now ask yourself, \u201cAre you aware of your own branding?\u201d \u00a0What will a potential customer find about your business is they did a Google search?\u00a0 It is very important to be in the know!<\/p>\n<p>How do you accomplish this? By having a complete marketing plan which includes your reputation management, customer retention, and new customer acquisition. It may sound like a lot to do, but it\u2019 easier than you think.\u00a0 Mitchell 1 has a talented, dedicated SocialCRM marketing team onboard to help navigate you through this entire process.<\/p>\n<p>With SocialCRM by your side, you and your shop\u2019s branding will be in good hands!<\/p>\n<h2 style=\"text-align: center\"><strong>Want to learn more about SocialCRM?<\/strong><br \/>\n<a href=\"https:\/\/mitchell1.com\/support\/socialcrm-demo-request\/\">Request a FREE DEMO!<\/a><\/h2>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-60163 alignleft\" src=\"https:\/\/mitchell1.com\/wp-content\/uploads\/2022\/08\/Keri-1.png\" alt=\"\" width=\"200\" height=\"133\" \/>When it comes to running your auto repair shop business, the number one focus is marketing YOU, the owner of the business.\u00a0 That reputation does not start when a customer steps inside the front doors, but it actually begins with the first impression! Learn some proven marketing expert tips in this blog thats all about &#8220;YOU&#8221;!<\/p>\n","protected":false},"author":16,"featured_media":9785,"parent":0,"template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":""},"shopconnection-category":[1631],"shopconnection-tag":[1477],"class_list":{"0":"post-6890","1":"shopconnection","2":"type-shopconnection","3":"status-publish","4":"has-post-thumbnail","6":"shopconnection-category-shop-marketing","7":"shopconnection-tag-customer-servicekeri-cloudmarketing-expertmarketing-tipsphone-skillsreferral-programsreputationresponsivenessreviewsservice-recommendationsyou","8":"entry"},"acf":[],"_links":{"self":[{"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/shopconnection\/6890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/shopconnection"}],"about":[{"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/types\/shopconnection"}],"author":[{"embeddable":true,"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/users\/16"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/media\/9785"}],"wp:attachment":[{"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/media?parent=6890"}],"wp:term":[{"taxonomy":"shopconnection-category","embeddable":true,"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/shopconnection-category?post=6890"},{"taxonomy":"shopconnection-tag","embeddable":true,"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/shopconnection-tag?post=6890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}