{"id":6857,"date":"2022-07-19T22:32:13","date_gmt":"2022-07-20T05:32:13","guid":{"rendered":"https:\/\/mitchell11.wpenginepowered.com\/blog\/shopconnection\/bad-review-no-problem-socialcrm-has-you-covered\/"},"modified":"2025-05-22T11:28:51","modified_gmt":"2025-05-22T18:28:51","slug":"bad-review-no-problem-socialcrm-has-you-covered","status":"publish","type":"shopconnection","link":"https:\/\/mitchell1.com\/shopconnection\/bad-review-no-problem-socialcrm-has-you-covered\/","title":{"rendered":"Bad Review, No Problem! SocialCRM Has You Covered!"},"content":{"rendered":"

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Google reviews have a tremendous impact on the online reputation of every business, including auto repair shops. Its what prospective customers rely on to determine if they want to do business with your shop \u2013 and what current customers use to determine if they want to keep coming back. Google reviews basically help set the tone for your shop\u2019s overall online reputation.<\/p>\n

So, what happens if your shop gets a bad Google review? How should you handle it? You can ask the reviewer to remove the review, but that\u2019s not likely to happen. You can go through Google\u2019s deletion process, but that\u2019s likely to take a while. Or, you can use a service that will give you the surefire way to handle those bad reviews. That\u2019s where Mitchell 1 SocialCRM comes in!<\/p>\n

Managing bad Google reviews is NOT about simply deleting the review; that doesn\u2019t help anyone. It\u2019s about recognizing the customer\u2019s concern, resolving it, and having the customer share that experience with everyone. That\u2019s where the value lies.<\/p>\n

The good news is that SocialCRM shop marketing service from Mitchell 1 now includes a new feature within its LocalSearch program. It\u2019s called Google ReScore\u00ae and it empowers shop owners to transform those not-so-great reviews into positive customer experiences. It\u2019s a win-win for both the shop and customer!<\/p>\n

Using the SureCritic\u2122<\/a> review service, shops can now easily link to their Google My Business page to create a seamless connection for managing their Google reviews directly through their SureCritic dashboard.<\/p>\n

Shop owners will be able to respond to every Google review. If they get a bad one, they can send a ReScore\u00ae request directly to the customer, asking them for an updated review. Once the updated review is received, the new review will replace the bad review online.<\/p>\n

The shop would benefit from the positive customer experience and higher Google rating. Plus, every customer that views the shop\u2019s Google my business page would only see the updated positive review.<\/p>\n

For more information about ReScore and other SocialCRM features,\u00a0 please contact Mitchell 1 at 888-724-6742 or visit www.mitchell1.com\/socialcrm<\/a><\/p>\n

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Want to learn more about SocialCRM?<\/strong>
\nRequest a FREE DEMO!<\/a><\/h2>\n

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You may also like to read more from the SocialCRM blog:<\/strong><\/p>\n