{"id":6552,"date":"2021-10-12T12:00:55","date_gmt":"2021-10-12T19:00:55","guid":{"rendered":"https:\/\/mitchell11.wpenginepowered.com\/blog\/shopconnection\/suretrack-community-fix-cant-lock-that-vw\/"},"modified":"2025-01-03T11:16:49","modified_gmt":"2025-01-03T19:16:49","slug":"suretrack-community-fix-cant-lock-that-vw","status":"publish","type":"shopconnection","link":"https:\/\/mitchell1.com\/shopconnection\/suretrack-community-fix-cant-lock-that-vw\/","title":{"rendered":"SureTrack Community Fix: Can’t Lock That VW"},"content":{"rendered":"

\"\"<\/a>Real Fixes from the SureTrack\u00ae<\/a> expert information resource are documented issues from actual shop repair records and community discussions. Read on to see how SureTrack can help you correct issues that are not easily diagnosed using OEM information alone. SureTrack is available at no additional cost in our ProDemand<\/a> product.<\/p>\n

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A car that can’t be locked is a security issue for the owner. Usually this comes down to a switch or a module problem but not always. SureTrack community member griffsautoservice<\/strong> had a Volkswagen Jetta that couldn’t be locked with the keys or the fobs. It was a head scratching problem for them but they finally figured it out. The fix is documented below.<\/p>\n

Vehicle<\/strong>
\n2010 Volkswagen Jetta S 2.5L<\/p>\n

Title<\/strong>
\nCan’t lock doors, turn off factory mode.<\/p>\n

Complaint<\/strong>
\nCustomer states they can’t lock the doors on the vehicle.<\/p>\n

Diagnostic Steps Performed\/Parts Replaced<\/strong>
\nConfirmed the customer’s complaint. The doors will not lock from any key fob or switch in the car. They will unlock from key fob and door switches. I can lock the doors with the scan tool. Checked hood switch and it is functioning properly. I can watch in the scan tool while hitting each door switch and the PID for the door switch shows lock position. No other faults found in system or wiring.<\/p>\n

Cause<\/strong>
\nFigured it out, “factory mode” was turned on in the BCM which was causing the no-lock issue. Unsure how factory mode got turned on in the first place. Will see if customer returns with same issue.<\/p>\n

Correction<\/strong>
\nTurned factory mode off and everything works as it should.<\/p>\n

Editor’s Note<\/strong>
\nFactory mode is used by the manufacturers to keep the vehicles from becoming locked on the assembly line. This is similar to Transport Mode that is used when shipping cars. There is no easy way for a consumer to turn this on in their own vehicle.<\/p>\n

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SureTrack\u00ae adds to the power of ProDemand\u00ae<\/a> with an exclusive combination of real-world knowledge and powerful diagnostic tools, all wrapped in an interactive community of professional technicians. Designed to help automotive shops increase accuracy and efficiency from diagnosis to completed repair, the industry’s most comprehensive repair information resource is just a few clicks away.<\/p>\n

Want more? Here’s how you can see more Real Fixes in SureTrack:<\/strong><\/p>\n