The SocialCRM service provides a full-service marketing solution to help aftermarket auto repair shops enhance their customer retention and acquisition efforts. As with any new service, questions can arise once shops dive in and start using all the features offered by SocialCRM.<\/p>\n The Featured SocialCRM FAQ series shares questions that our SocialCRM support agents receive quite often from shop owners and managers. We hope this is helpful and might save you some time \u2013 and also spare you having to call in if you happen to have the same question.<\/p>\n <\/p>\n <\/p>\n Q:<\/strong>\u00a0How does SocialCRM help me generate Google My Business Reviews?<\/strong><\/p>\n If you\u2019re not sure whether we have your current Google My Business page Web address on file, please feel free to contact your SocialCRM support agent. In fact,\u00a0your support agent will be more than happy to answer any questions you have.\u00a0Click here to find your\u00a0support agent\u2019s contact info<\/a>.\u00a0\u00a0If you don\u2019t have a support agent assigned yet, please call the SocialCRM support line at 888-724-6742 and follow the prompts.<\/p>\n Social Engage \u2013 An Automatic Way to Let Your Customers Share Positive Reviews<\/p>\n We are continuing to add new features and shaping your SocialCRM product into an industry leading technology platform for Reputation Management and Social Engagement. The latest update to the \u201cSocial Engage\u201d feature is what your customers will now see after making a positive review of your business.<\/p>\n Because having more Facebook Likes will increase your social network and word-of-mouth traffic, we now present your customers with the ability to easily share their positive reviews with their social networks. Facebook is only one of the several ways the newly updated Social Engage features allow your customers to share their positive review, others include Twitter, Google+, and Google +1.<\/p>\n \u2026and did we mention it\u2019s a free upgrade and happens automatically!<\/p>\n <\/p>\n <\/p>\n As the influence of consumer reviews on purchasing decisions continues to grow, there are some less-than-obvious benefits worth your attention. These hidden benefits have great value but are completely free. Now, that\u2019s a good deal.<\/p>\n Here are some tips for getting added value out of your consumer reviews:<\/p>\n <\/p>\n <\/p>\n <\/p>\n![\"\"](\"https:\/\/mitchell1.com\/wp-content\/uploads\/2024\/12\/image1-1.jpg\")
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\nSocialCRM FAQ<\/strong><\/h2>\n
\nA:<\/strong>\u00a0SocialCRM helps your shop generate Google My Business reviews by way of a \u201csmart email\u201d sent on your shop\u2019s behalf as part of a recurring targeted campaign (RTC). Every time your happy customers give you a four- or five-star review (using the\u00a0SureCritic.com<\/a>\u00a0review service), they also automatically receive an email encouraging them to also write a review of your business on Google. The email also includes a link to your shop\u2019s Google+ page, so while you build your shop\u2019s reputation through positive reviews, you\u2019re also increasing your Internet visibility with additional traffic to your Google + page.<\/p>\n<\/a><\/p>\n
\nThe Hidden Value of Consumer Reviews<\/strong><\/h2>\n
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\nThe Problem with Fake Ratings and Reviews<\/strong><\/h2>\n
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