{"id":5722,"date":"2019-02-15T21:10:26","date_gmt":"2019-02-16T05:10:26","guid":{"rendered":"https:\/\/mitchell11.wpenginepowered.com\/blog\/shopconnection\/how-to-write-email-subject-lines-2019-update\/"},"modified":"2025-03-24T17:06:54","modified_gmt":"2025-03-25T00:06:54","slug":"how-to-write-email-subject-lines-2019-update","status":"publish","type":"shopconnection","link":"https:\/\/mitchell1.com\/shopconnection\/how-to-write-email-subject-lines-2019-update\/","title":{"rendered":"How to Write Email Subject Lines to Increase Open Rates"},"content":{"rendered":"\r\n<figure class=\"wp-block-image\"><img decoding=\"async\" class=\"wp-image-46537\" src=\"https:\/\/mitchell1.com\/wp-content\/uploads\/2024\/12\/Untitled-1-1-1024x512.png\" alt=\"\" \/><\/figure>\r\n\r\n\r\n\r\n\r\n\r\n<p>With so many ways to reach your customers, is email even worth it anymore? Absolutely! Here are a couple of stats that will leave you awestruck.<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Email marketing has an average ROI of 3,800 percent, and for every dollar invested, the average return is $38.\u00a0<em>(<\/em><a href=\"https:\/\/www.salesforce.com\/products\/marketing-cloud\/best-practices\/ecommerce-marketing\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Salesforce<\/em><\/a>)<\/li>\r\n<li>According to 80 percent of professionals, email marketing drives customer acquisition and retention. <em>(<\/em><a href=\"https:\/\/blogs.constantcontact.com\/email-marketing-stats\/\" target=\"_blank\" rel=\"noopener\"><em>Constant Contact<\/em><\/a><em>). <\/em><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>With numbers like these, it is obvious that email marketing should be a part of your auto repair shop\u2019s marketing plan. However, the caveat is that it\u2019s not always that easy to break through your customer\u2019s inbox clutter. This is why it is imperative to create a powerful subject line. \u00a0<\/p>\r\n\r\n\r\n\r\n<p>Back in 2013 I wrote about how to create an effective subject line. Although these suggestions still ring true today, communication methods and the way we react to them have evolved. So there are a few more things to consider in 2019.<\/p>\r\n\r\n\r\n\r\n<p><em>One thing to note is that email marketing is not an exact science. It takes a lot of testing and can vary by industry. And marketing experts have varying opinions on what works. So I would like to give notice that these suggestions cover the common themes we see today.. \u00a0<\/em><\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><strong>TIPS FOR EMAIL SUBJECT LINES<\/strong><\/h3>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>Gripping subject line<\/li>\r\n<li>Keep it short and sweet<\/li>\r\n<li>Place the most important words at the beginning<\/li>\r\n<li>Eliminate filler words<\/li>\r\n<li>Don\u2019t look spammy<\/li>\r\n<li>Use personalization<\/li>\r\n<li>Keep your tone consistent<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p><strong>Gripping Subject Line <\/strong><\/p>\r\n\r\n\r\n\r\n<p>The best email subject lines are the ones that intrigue the recipient. They can include a bold call-to-action, a mysterious statement or a question that highlights their pain point. Make a list, test them out and get creative.<\/p>\r\n\r\n\r\n\r\n<p><strong>Keep it Short and Sweet <\/strong><\/p>\r\n\r\n\r\n\r\n<p>Eight-eight percent of smartphone users actively check email on their phones. This means that the real estate available to you to introduce your email is limited, so your subject line needs to be short and sweet.<\/p>\r\n\r\n\r\n\r\n<p>So how long should email subject lines be? There are varying opinions on length, according to <a href=\"https:\/\/coschedule.com\/blog\/email-subject-line-best-practices\/\" target=\"_blank\" rel=\"noopener\">CoSchedule<\/a>. Some say 61-70 characters, while others say 17-24 characters. Each industry, including the automotive industry, can vary, so always test! One thing you need to keep in mind is that most users are mobile, and mobile screens generally only display the first 25-30 characters. So your best bet is to stay within 17-70 characters, and <strong>when considering longer lengths, definitely practice the next tip. <\/strong><\/p>\r\n\r\n\r\n\r\n<p><strong>Place the Most Important Words at the Beginning<\/strong><\/p>\r\n\r\n\r\n\r\n<p>It is difficult to know how your email\u2019s subject line will appear on all devices and in all email service provider inboxes. So to account for this, it is best practice to put your most important words at the beginning of the subject line. For example, you may want a subject line to read:<\/p>\r\n\r\n\r\n\r\n<p>Good: Get your Premium Oil Change offer! Only $25 today, $63 tomorrow<\/p>\r\n\r\n\r\n\r\n<p>Better:\u00a0 $25 today, $63 tomorrow \u2013 Get your Premium Oil Change offer!<\/p>\r\n\r\n\r\n\r\n<p>The second line gets the most important value proposition in front of the customer\u2019s eye first to increase curiosity in what is being sold, leading them to read further.<\/p>\r\n\r\n\r\n\r\n<p><strong>Eliminate Filler Words<\/strong><\/p>\r\n\r\n\r\n\r\n<p>Characters can be a precious commodity; you don\u2019t want to waste them with words that do not contribute to conveying the key idea. For example, greetings, like \u201cHi,\u201d are unnecessary. Just look at each word and try eliminating it. Does it lose its meaning or the gusto of the message? If not, you didn\u2019t need it.<\/p>\r\n\r\n\r\n\r\n<p><strong>Don\u2019t Look Spammy<\/strong><\/p>\r\n\r\n\r\n\r\n<p>You\u2019re an email user, and you know that your spam radar goes wild when you open your mailbox see something like, \u201cACT NOW FOR CHANCE TO WIN FREE\u2026,\u201d. This is true for your customers too. In fact, 69 percent of email recipients report an email as spam based solely on the subject line.\u00a0 What is considered spammy can change over time, and it is important to look at the relationship you have with the person you\u2019re sending the email to. Things to consider:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Language:<\/strong> Email service providers have become stricter on what emails make it to the inbox, and this is partly based on the language that is used. Words such as, \u201cFor just\u201d or \u201cLowest Price,\u201d tend to not make the cut. (LIST OF 2019 WORDS: <a href=\"https:\/\/www.automational.com\/spam-trigger-words-to-avoid\/\" target=\"_blank\" rel=\"noopener\">Automational<\/a>)<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Emojis\/Icons\/Symbols<\/strong>: Fifty-six percent of brands using emojis in their\u00a0<a href=\"https:\/\/learn.g2crowd.com\/best-email-subject-lines\" target=\"_blank\" rel=\"noreferrer noopener\">email subject lines<\/a>\u00a0had a higher open rate according to <a href=\"https:\/\/www.wordstream.com\/blog\/ws\/2017\/06\/29\/email-marketing-statistics\" target=\"_blank\" rel=\"noreferrer noopener\">WordStream<\/a> (2018). <strong>Wait!<\/strong> Before you get too excited and start searching for car emojis, assess your relationship with the recipient of your email. Sixty-four percent of consumers open an email based on who it is from (<a href=\"https:\/\/emailmonks.com\/blog\/email-marketing\/email-marketing-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">Email Monks,<\/a>\u00a02018). If the recipient of the email knows who you are, they are more likely to respond well to emojis and other characters. However, if you are new to them, this can be a bit off-putting and informal. For example, if it is a returning customer who has been to the shop for more than one service, then by all means, use something, like \u201c[car &amp; wrench emojis] You\u2019re car\u2019s due for some TLC]<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Font: <\/strong>DON\u2019T USE ALL CAPS. This may grab attention, but it is likely not the attention you want. We have learned as communicators that all caps can mean yelling.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p><strong>Use Personalization<\/strong><\/p>\r\n\r\n\r\n\r\n<p>People value being spoken to directly, so much so that personalized subject lines generate high <a href=\"https:\/\/www.yesmarketing.com\/campaign\/benchmarks\/vwo-subject-line-benchmarks\" target=\"_blank\" rel=\"noopener\">open rates at 50 percent!<\/a> \u00a0Doing things like customizing the subject line to include their name or the car\u2019s make and model is a great way to make them feel like you are individually addressing their needs and automatically catch their eye.<\/p>\r\n\r\n\r\n\r\n<p><strong>Keep Your Tone Consistent<\/strong><\/p>\r\n\r\n\r\n\r\n<p>Make sure you match! Don\u2019t use humor in your subject line but then make the body copy of your email serious and formal. If you have a theme of your subject line, make sure you tie that theme into your email. \u00a0<\/p>\r\n\r\n\r\n\r\n<p><strong>Don\u2019t Bait and Switch<\/strong><\/p>\r\n\r\n\r\n\r\n<p>Whatever you do, do not be misleading in your subject line. Although this is probably obvious to you, some businesses still struggle with this. This includes making the subject line sound like it\u2019s about one topic, but really the email body is about something completely different &#8211; a bait and switch. Other times, business owners will have good intentions by mentioning something, like \u201cA Great Deal,\u201d but in the email they are really trying to say their products or services are full of value for the original standard price. Although this is well-intentioned by the owner, it misleads the receiver by making them think there is a discount or sale. So just be mindful.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>EXAMPLES OF EMAIL SUBJECT LINES<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>Are you working on an auto shop email marketing campaign right now and having writer\u2019s block when trying to figure out a good subject line? I know that it helps to look at examples to get the creative juices flowing. See if you can take any of these examples from <a href=\"https:\/\/www.creativelive.com\/blog\/how-to-write-best-email-subject-lines\/\" target=\"_blank\" rel=\"noopener\">CreativeLive<\/a> and spin them into something that works for your auto repair shop.<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.creativelive.com\/blog\/how-to-write-best-email-subject-lines\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-46519\" src=\"https:\/\/mitchell1.com\/wp-content\/uploads\/2024\/12\/SubjectLineExamples-1.png\" alt=\"\" \/><\/a><\/figure>\r\n\r\n\r\n\r\n<p><strong>Resources for Writing a Good Email Subject Line\u00a0<\/strong><\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><a href=\"https:\/\/www.businessinsider.com\/how-to-write-an-excellent-email-subject-line-2014-3\" target=\"_blank\" rel=\"noopener\">How to Write an Excellent Email Subject Line<\/a><\/li>\r\n<li><a href=\"https:\/\/sleeknote.com\/blog\/email-marketing-statistics\" target=\"_blank\" rel=\"noopener\">Email Marketing Statistics<\/a><\/li>\r\n<li><a href=\"https:\/\/www.infusionsoft.com\/business-success-blog\/marketing\/email-marketing\/send-better-emails\" target=\"_blank\" rel=\"noopener\">The Ultimate Guide to Success in Email Marketing<\/a><\/li>\r\n<li><a href=\"https:\/\/www.sendinblue.com\/blog\/b2c-email-marketing-tips\/\" target=\"_blank\" rel=\"noopener\">6 Tips for Standout B2C Email Marketing<\/a><\/li>\r\n<li><a href=\"https:\/\/www.comm100.com\/blog\/b2c-sales-letter-emails-real-life-examples.html\" target=\"_blank\" rel=\"noopener\">How to Write Powerful B2C Sales Letters and Emails, with 7 Real-Life Examples<\/a><\/li>\r\n<li><a href=\"https:\/\/fulcrumtech.net\/resources\/developing-email-marketing-copy-best-practices\/\" target=\"_blank\" rel=\"noopener\">12 Quick Tips for Writing Killer Email-Marketing Copy That Converts<\/a><\/li>\r\n<li><a href=\"https:\/\/coschedule.com\/blog\/email-subject-line-best-practices\/\" target=\"_blank\" rel=\"noopener\">What 20 Studies Say About Email Subject Line Best Practices<\/a><\/li>\r\n<\/ul>\r\n\r\n\r\n<hr class=\"wp-block-separator is-style-wide\" \/>\r\n\r\n\r\n<p><strong>Original Blog &#8211; August 28, 2013 <\/strong>\u00a0<\/p>\r\n\r\n\r\n\r\n<p>When it comes to being able to choose the subject line for email promotions, there\u2019s good news and bad news for Mitchell 1\u00a0SocialCRM\u00a0customers. The good news is that you can pick any subject line you want. The bad news is if you pick the wrong subject line, it can land your email promotion in the spam filter mailbox.<\/p>\r\n\r\n\r\n\r\n<p>Take for instance an actual example where a customer innocently selected,\u00a0\u201cACT NOW FOR CHANCE TO WIN FREE OIL CHANGE.\u201d He recently called to ask why Outlook put it in his spam mailbox.\u00a0Unfortunately, there are a several words (ACT, NOW, FREE) \u00a0being used that are considered \u201cspammy\u201d in the email world, and\u00a0will likely get this email filtered by some email client spam filters.<\/p>\r\n\r\n\r\n\r\n<p>Besides asking yourself if it sounds \u201cspammy,\u201d don\u2019t hesitate to ask your Mitchell 1 SocialCRM support agent for\u00a0their opinion, too\u00a0\u2014 they are here to help.<\/p>\r\n\r\n\r\n\r\n<p>Here are a few general rules your support agent may discuss:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>DON\u2019T USE ALL CAPS<\/li>\r\n<li>Avoid\u00a0words like \u201cFree,\u201d \u201cNow\u201d or \u201cLimited Time\u201d<\/li>\r\n<li>Use 50 characters or fewer<\/li>\r\n<li>Steer clear of excessive\u00a0punctuation marks!!!<\/li>\r\n<\/ul>\r\n<h3>Want to learn more about SocialCRM?<br \/><a href=\"https:\/\/mitchell1.com\/support\/socialcrm-demo-request\/\">Request a FREE DEMO!<\/a><\/h3>\r\n","protected":false},"excerpt":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-46543\" src=\"https:\/\/mitchell1.com\/wp-content\/uploads\/2019\/02\/Untitled-1-excerpt.png\" alt=\"\" width=\"150\" height=\"150\" \/>With so many ways to reach your customers, is email even worth it anymore? Absolutely! Here are a couple of stats that will leave you awestruck.<\/p>\n","protected":false},"author":1,"featured_media":8384,"parent":0,"template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":""},"shopconnection-category":[1725],"shopconnection-tag":[1076],"class_list":{"0":"post-5722","1":"shopconnection","2":"type-shopconnection","3":"status-publish","4":"has-post-thumbnail","6":"shopconnection-category-uncategorized","7":"shopconnection-tag-emailemail-subject-lineemail-subject-line-helpwriting-an-email-subject-line","8":"entry"},"acf":[],"_links":{"self":[{"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/shopconnection\/5722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/shopconnection"}],"about":[{"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/types\/shopconnection"}],"author":[{"embeddable":true,"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/media\/8384"}],"wp:attachment":[{"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/media?parent=5722"}],"wp:term":[{"taxonomy":"shopconnection-category","embeddable":true,"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/shopconnection-category?post=5722"},{"taxonomy":"shopconnection-tag","embeddable":true,"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/shopconnection-tag?post=5722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}