{"id":4611,"date":"2017-08-21T15:00:48","date_gmt":"2017-08-21T22:00:48","guid":{"rendered":"https:\/\/mitchell11.wpenginepowered.com\/blog\/shopconnection\/5-things-to-love-about-surecritic-consumer-reviews\/"},"modified":"2025-03-24T15:15:17","modified_gmt":"2025-03-24T22:15:17","slug":"5-things-to-love-about-surecritic-consumer-reviews","status":"publish","type":"shopconnection","link":"https:\/\/mitchell1.com\/shopconnection\/5-things-to-love-about-surecritic-consumer-reviews\/","title":{"rendered":"5 Things to Love about SureCritic Consumer Reviews"},"content":{"rendered":"<p>We recently received an email from a former SocialCRM customer telling us exactly what he missed about our service. The business owner complimented us on our <a href=\"https:\/\/mitchell1.com\/socialcrm\/reviews\/\">consumer review system<\/a> and our review partner SureCritic. But that&#8217;s only part of why we want to share this with you. The owner summed up very nicely the power of consumer reviews if they are managed properly. He&#8217;s got some great insights to help you be successful with your approach to reviews.<\/p>\n<h2>Key\u00a0points made by the shop owner:<\/h2>\n<ol>\n<li>\u00a0SureCritic reviews tell the business\u2019s true story<\/li>\n<li>\u00a03 star reviews represent manageable grievances that can be resolved<\/li>\n<li>A few negative reviews add legitimacy to the overall review story<\/li>\n<li>Reviews should tell a story of how good a business is at resolving issues<\/li>\n<li>Consumers want to be able to change reviews to 5 stars after resolution<\/li>\n<\/ol>\n<h2>Read this repair shop owner&#8217;s email for yourself:<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-16061\" src=\"https:\/\/mitchell1.com\/wp-content\/uploads\/2017\/08\/SureCritic-Letter-2-968x946-1.jpg\" alt=\"\" width=\"968\" height=\"946\" srcset=\"https:\/\/mitchell1.com\/wp-content\/uploads\/2017\/08\/SureCritic-Letter-2-968x946-1.jpg 968w, https:\/\/mitchell1.com\/wp-content\/uploads\/2017\/08\/SureCritic-Letter-2-968x946-1-300x293.jpg 300w, https:\/\/mitchell1.com\/wp-content\/uploads\/2017\/08\/SureCritic-Letter-2-968x946-1-768x751.jpg 768w, https:\/\/mitchell1.com\/wp-content\/uploads\/2017\/08\/SureCritic-Letter-2-968x946-1-500x489.jpg 500w\" sizes=\"auto, (max-width: 968px) 100vw, 968px\" \/><\/p>\n<p>Shop Owner Letter to Mitchell 1<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-31579\" src=\"https:\/\/mitchell1.com\/wp-content\/uploads\/2017\/07\/Remember_150x150.png\" alt=\"\" width=\"150\" height=\"150\" \/>We received the following email from a former SocialCRM customer telling us exactly what he missed about our service. The business owner complimented us on our consumer review system and our review partner SureCritic.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":""},"shopconnection-category":[1725],"shopconnection-tag":[],"class_list":{"0":"post-4611","1":"shopconnection","2":"type-shopconnection","3":"status-publish","5":"shopconnection-category-uncategorized","6":"entry","7":"has-post-thumbnail"},"acf":[],"_links":{"self":[{"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/shopconnection\/4611","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/shopconnection"}],"about":[{"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/types\/shopconnection"}],"author":[{"embeddable":true,"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/media?parent=4611"}],"wp:term":[{"taxonomy":"shopconnection-category","embeddable":true,"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/shopconnection-category?post=4611"},{"taxonomy":"shopconnection-tag","embeddable":true,"href":"https:\/\/mitchell1.com\/wp-json\/wp\/v2\/shopconnection-tag?post=4611"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}