Mitchell1 https://mitchell1.com Fri, 13 Feb 2026 20:24:52 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://mitchell1.com/wp-content/uploads/2025/03/favicon-icon.png Mitchell1 https://mitchell1.com 32 32 How VOYOLink Telematics + Manager SE Supercharged South Florida Mobile Fleet Repair Operations https://mitchell1.com/shopconnection/how-voyolink-telematics-manager-se-supercharged-south-florida-mobile-auto-repair/ Tue, 13 Jan 2026 18:32:13 +0000 https://mitchell1.com/?post_type=shopconnection&p=17030 Managing 400+ fleet vehicles demands precision and efficiency. See how South Florida Mobile Auto Repair increased revenue 30% using VOYOLink telematics integrated with Manager SE for proactive maintenance.

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VOYO Health Alerts shown on mapReal-time alerts from VoyoLink increased uptime and revenue per vehicle

Managing hundreds of fleet vehicles on behalf of multiple customers – each with its own maintenance needs and uptime demands – can be a constant challenge for any shop performing third-party work. Coordinating schedules, staying ahead of issues, and minimizing downtime requires exceptional efficiency and organization.

Just ask Scott LaPolla, owner of South Florida Mobile Auto Repair, an on-site fleet management, maintenance, and repair company that performs extensive work directly at customer locations.

His business has experienced significant growth, thanks to a first-of-its-kind integration with VOYOLink, which uses telematics to remotely provide vehicle service data to shops.

The platform is fully integrated with Mitchell 1’s industry-leading shop management systems: Manager™ SE for automotive and light-duty truck repair, and Manager SE Truck Edition – tailored for Class 4–8 vehicles, designed to work seamlessly with TruckSeries repair information.

“VOYOLink has been a game-changer for our business,” said LaPolla. “It’s made us more proactive, more organized, and more profitable – and our customers love it.”

The advanced telematics solution delivers real-time vehicle health alerts and maintenance notifications directly into the shop management workflow. It enables connected shops to provide smarter, efficient maintenance on commercial vehicles while significantly reducing vehicle downtime.

South Florida Mobile Auto Repair oversees 400+ fleet vehicles connected with VOYO or Samsara telematics devices. The integration with telematics has not only improved customer relationships but also driven significant revenue growth.

Data-Driven Results

Mitchell 1 analysts reviewed South Florida Mobile’s data in Manager SE, comparing periods before and after the VOYOLink integration.

The results confirm that revenue per vehicle increased 30% due to an uptick in service calls and revenue per service call.

The improved productivity has enabled the shop to add two more technicians and service vehicles to handle the increased workload.

Scott LaPolla owns South Florida Mobile Auto Repair, which experienced significant growth by integrating VOYOLink with Manager SE.

Servicing Vehicles at the Point of Need

Previously, South Florida Mobile maintained fleets on a manual rotation cycle. This required frequent customer calls and limited the ability to align maintenance timing with actual vehicle usage and condition

“VOYOLink helps us service vehicles when they actually need it – not too early, not too late – and that has really boosted our revenue per vehicle,” said LaPolla. “We’re seeing more service calls, and each one is more profitable because we know exactly what needs to be done.”

The service alerts are based on real-time data, including odometer, predictive battery failure, remaining oil life, and module codes – including those that don’t trigger dash indicators. The alerts are automatically sent to the shop and posted to their Manager SE system.

Fleets can access their service data via VOYOLink or using their fleet application. Notifications are also sent by text or email – ensuring vehicles are serviced when they need attention.

With VOYOLink plus Manager SE, South Florida Mobile can now:

  • Schedule services only when needed, improving technician utilization and service efficiency
  • Perform more maintenance proactively, addressing issues before they become major problems
  • Significantly reduce vehicle downtime, improving customer satisfaction

Seamless Shop Management Integration

VOYOLink’s integration with Manager SE is key to its effectiveness, noted LaPolla: “Manager SE handles all our billing, scheduling and tracking of alerts; whereas VOYO makes it easier to organize vehicles, see company unit numbers, and get a full view of their service alert history. Together, they make our whole operation smoother and more productive.”

The integration allows South Florida Mobile Repair to:

  • Know in advance when a vehicle has upcoming preventative maintenance due
  • Review and assess vehicle module codes fleet wide from a single glance without having to manually scan a vehicle
  • Create a repair order in advance of a vehicle being brought into the shop to provide and confirm service quotations
  • Leverage preloaded remote data to access diagnostics and wiring diagrams directly in TruckSeries or Mitchell 1’s ProDemand® repair information for autos and light trucks.

He added that it’s simple to connect VOYO with Manager SE. “You just hit the onboard button, and it’s all set up,” he said. “You start receiving all the codes and service notifications immediately in your shop management system.”

Better for Customers, Better for Business

One of the most impactful benefits of VOYOLink telematics is how it reduces the burden on fleet managers. By managing alerts, scheduling and repair approvals, South Florida Mobile ensures less downtime, fewer disruptions and smoother operations for customers’ fleets.

“Essentially, we take management off the fleet manager’s plate, making their job easier so they can focus on higher priorities,” LaPolla said. “They don’t need to shuffle vehicles between multiple shops – tire shops, transmission shops, engine repair shops and dealers. We’re more or less a one-stop shop for businesses.”

This proactive approach has strengthened customer relationships, he noted. It builds trust and demonstrates value, allowing fleet customers to focus on operations while their vehicles stay maintained.

The results speak for themselves: fewer service disruptions and higher average repair order (ARO). Overall, South Florida Mobile has seen a significant net revenue increase per vehicle, driven by smarter maintenance, more service calls and higher-value repairs.

Providing Measurable Results

For fleet maintenance shops looking to improve efficiency, reduce downtime and increase revenue, VOYOLink offers a fully integrated, data-driven solution that delivers measurable results.

Here’s how it works: VOYO connects fleet vehicles to your shop’s management system using telematics devices like VOYO and popular third-party fleet systems such as Geotab, Samsara, Matrack and Azuga. Key features include:

  • Ease of Use: Connecting VOYOLink with Manager SE is simple and done in under three minutes. Fleet owners can connect to a shop with a single click.
  • Huge Installed Base: Connecting popular third-party telematics systems to a shop is done in five minutes.
  • Continuous Monitoring: Tracks odometer, remaining oil life, battery health, tire service schedules and manufacturer-specific module codes.
  •  Automated Alerts: Posts service alerts directly to Manager SE. Notifications are also available using VOYOLink text or email.
  •  Professional diagnostic data: VOYOLink telematics provide advanced vehicle health data, including manufacturer codes from all controllers, controller name, symptom by data, code status, and freeze frame data.
  • Revenue Opportunity: Shops can serve as VOYO telematics resellers and earn recurring revenues from monthly and annual fleet subscriptions.

Click HERE to view the recorded interview with Scott LaPolla.

Getting Started

Becoming a “Connected Shop” takes less than three minutes. Simply visit  www.VOYOLink.com/M1 and create an account. Once your account is created, your customers will be able to link to your shop with a single click from the VOYOLink website and alerts will be automatically posted your Manager SE system.

Connect VOYOLink to your Manager SE account today: CLICK HERE

Related Articles:

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Introducing OneProfile: A Unified Navigation System to Quickly Access Mitchell 1/Snap-on Software Tools https://mitchell1.com/shopconnection/introducing-oneprofile/ Wed, 17 Dec 2025 16:05:13 +0000 https://mitchell1.com/?post_type=shopconnection&p=16994 Introducing OneProfile, a unified navigation launcher for Mitchell 1 and Snap-on® software that simplifies access to your repair applications. With one click, move between ProDemand, TruckSeries, ALTUS Drive, SureTrack, and more – fewer logins, faster workflows, and more time for repairs.

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OneProfile lead imageRunning a busy repair shop? You know every second matters. Shop professionals juggle multiple tools, including ProDemand®, TruckSeries, and the ALTUS™ Drive, to diagnose, research and complete repairs. But let’s be honest: switching between platforms and logging in repeatedly? That slows you down. 

That’s why Mitchell 1 and Snap-on created OneProfile, a unified application launcher designed to make your repair workflow faster and easier. 

All Your Favorite Tools in One Place 

Think of it as your all-access pass to the Mitchell 1/Snap-on ecosystem for vehicle repair software. It’s a simple, powerful enhancement that brings speed and connectivity to your shop.  

The centerpiece is the new 9-Dot application launcher that puts all your Mitchell 1/Snap-on vehicle repair software applications in one place. Just click the icon and jump straight to the tool you need. 

Real Scenarios. Real Time Saved. 

Whether you’re diagnosing a tough drivability issue or managing shop documentation, OneProfile fits right into your workflow. From single-tool users to power users running multiple Mitchell 1 and Snap-on solutions, this feature saves time and keeps your shop moving. 

Here’s how: 

  • One login for all your tools: Access ProDemand, TruckSeries, SUN® Collision, ALTUS Drive, SureTrack Community, and more with a single secure profile. 
  • Faster Navigation: During peak shop times, a technician can jump between ProDemand and TruckSeries in seconds using the 9-Dot application launcher, reducing downtime and keeping repairs moving. 
  • Quick Access to Profile Management: Adding a new tech to SureTrack or updating your shop profile? Do it with one click. Keeping your info current means you’ll always get the most relevant data for the vehicles you service. 

The Future of Shop Productivity Starts with OneProfile 

OneProfile is just the beginning. As the Mitchell 1/Snap-on ecosystem grows, this feature will lay out the foundation for a more connected, intuitive and efficient repair experience. One login. One profile. Endless productivity. 

Ready to simplify your workflow? 

Log in with OneProfile today and experience faster, smarter navigation. 

 

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Lost in Typo Translation? Not Anymore with the new ‘Did You Mean’ Feature in 1Search Plus https://mitchell1.com/shopconnection/lost-in-typo-translation-not-anymore-with-the-new-did-you-mean-feature-in-1search-plus/ Thu, 23 Oct 2025 15:03:22 +0000 https://mitchell1.com/?post_type=shopconnection&p=16902 Tired of “No results found” due to typos? The new “Did You Mean” feature in 1Search™ Plus helps auto repair pros find the right fix faster. Now available in ProDemand®, ShopKey® Pro, and TruckSeries, it corrects misspelled terms instantly—saving time, boosting accuracy, and improving shop productivity.

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ProDemand Did You Mean featureHow many times have you entered a term in a search bar only to see “No results found”? You were 99% sure you spelled it right, but now you’re second-guessing yourself and losing time you can’t afford to waste.

All it takes is one wrong letter to derail your search – and there are thousands of ways a spelling slip can happen. We’ve heard from you. We understand the pain. And we’re taking steps to help.

That’s why we’re excited to introduce “Did You Mean” – the latest search enhancement to the 1Search™ Plus in ProDemand®, ShopKey® Pro and TruckSeries repair software. With this upgrade, 1Search Plus gets even better at delivering the right information as fast and accurately as possible – no matter how you spell it.

There’s no mistaking how it works: when a search term has a typo or extra character, a new “Did You Mean” column instantly suggests correctly spelled industry terms that match your intent. No guessing. No retyping. No wasted time. Just click the right option and keep moving forward.
In the example above, you can see the term “alternator” had an erroneous character in its original spelling. Once the user clicks the search icon, the “Did You Mean” column appears with all the relevant search terms.

This goes beyond the type-ahead feature you’ve seen when typing in the search bar. It’s a smarter safety net – specifically tailored to the auto and commercial truck repair industries – that ensures nothing slows you down.

The search now works like you expect: It understands what you meant, not just what you typed. That means fewer delays, faster answers, and a more powerful 1Search Plus experience that drives shop productivity.

Every search gets you closer to the right fix, and every minute saved adds up to faster repairs, more satisfied customers, and more dollars flowing into your shop.

Interested in learning more? Schedule a demo today!

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The Work of a Technician: Looks Like Magic, Built on Skill https://mitchell1.com/shopconnection/no-magic-just-technician-mastery/ Fri, 26 Sep 2025 15:55:44 +0000 https://mitchell1.com/?post_type=shopconnection&p=16853 To many, the work of a repair technician may seem like magic — a broken truck goes in and comes out running. But behind every fix is a story of curiosity, grit, and lifelong learning. This blog explores what truly motivates technicians, the challenges they face, and the quiet pride they carry. As we celebrate National Technician Appreciation Week, it’s time to recognize the skill and heart behind the wrench.

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For more than a few, the work repair technicians perform may be seen as magic. The truck ceases to operate as usual or quits functioning altogether. The truck goes into the shop with a problem, and in most cases comes back out working properly. How the technician knew what to fix is of little concern. The customer is simply glad the technician resolved the problem.

Perhaps even more telling, the customer expected that the truck’s problem would be corrected by the tech. With expectation, appreciation tends to be neglected.

Praise Isn’t the Point

Of course, technicians, like everyone else, enjoy being recognized for work done well. There is joy in hearing that the skills one uses make a difference. Nevertheless, those who decide to follow the path of becoming a truck technician do not do so in anticipation of receiving glowing accolades from customers.

If an aspiring technician’s hope in the truck service industry is praise, sorry to be the bearer of bad news: you picked the wrong profession.

The Itch to Know “How”

So, what drives individuals to enter the vehicle service profession? Where is the reward?

The work a technician performs is not magic. In truth, the technician will face many physical and mental demands that can be compensated with financial reward. However, few techs enter the industry believing a vast fortune and a life of leisure await.

Often, the journey to becoming a technician begins with an itch to know how a thing works. It is the scratching of the itch that results in understanding and satisfaction. In that metaphorical scratching, the technician develops and utilizes knowledge which translates to skills – not magic – to diagnose and repair vehicles.

From Toys to Trucks

What does the scratching of the itch look like from which the technician emerges?

In many instances, including my own, it started with wanting to know what was inside a toy that made the toy do things. Not surprisingly, this desire led to numerous disemboweled toys and, to my parents’ chagrin, household appliances. For those who discovered satisfaction in learning how the parts function together to perform an action, reassembling the item became the next goal.

For a technically minded individual, there is nothing quite like that first experience of putting something back together and having it work. What an amazing feeling! Then, the itch grows even stronger and the challenges more complex. The decision to become a technician evolves from those experiences and the realization that one could enjoy a good and rewarding life solving and repairing vehicles.

It’s Knowledge, Not Magic

Still, the technician knows there is no magic involved in diagnosing and repairing a truck. Knowledge and effort get the truck back on the road.

The wise technician learns early that one cannot know everything about every vehicle. The wise, and successful, technician learns how to learn. What does that mean? It means recognizing that there are many resources available – such as service information, tools and equipment, and other technicians – that can help solve problems.

It means being willing to study and set aside trial and error. It means recognizing that I am not alone on this technician journey, that there are many who appreciate and understand the joy and satisfaction in solving vehicle issues.

It is coming to know that others truly do appreciate the service I provide, even if that appreciation is infrequently shown. It is coming to see that, as a technician, my efforts may look like magic. But I know what it took to get here.

Join Us in Celebrating Repair Technicians Everywhere

National Tech Appreciation Week

This National Technician Appreciation Week, Mitchell 1 honors the hard-working professionals who keep vehicles — and lives — moving forward. Their dedication, skill, and resilience deserve more than a thank you.

Enter our giveaway for a chance to win a $200 gift card!
Help us celebrate the technicians who make a difference every day.

Official Rules

 

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Mitchell 1 Celebrates Winners of TMCSuperTech 2025 https://mitchell1.com/shopconnection/mitchell-1-celebrates-winners-of-tmcsupertech-2025/ Wed, 24 Sep 2025 23:14:01 +0000 https://mitchell1.com/?post_type=shopconnection&p=16856 Mitchell 1 celebrates Matthew Sloan, crowned TMCSuperTech 2025 Grand Champion. At the national technician skills competition, over 120 techs showcased elite skills. Mitchell 1’s TruckSeries powered the Service Information Station, helping pros and students alike demonstrate diagnostic excellence. Discover how TruckSeries supports the future of commercial vehicle repair.

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2025-SuperTechChampion

2025-SuperTech Champion – Matthew Sloan, FedEx Freight

Mitchell 1 proudly congratulates Matthew Sloan, a FedEx Freight technician from Jacksonville, Florida, who was crowned the TMCSuperTech 2025 Grand Champion at the American Trucking Associations’ Technology & Maintenance Council (TMC) National Technician Skills Competitions.

The event, held September 14-18 at the Raleigh Convention Center, featured more than than120 technicians who showcased the exceptional skill that commercial vehicle technicians demonstrate every day.

Service Information Station Winners

As a long-time supporter of TMCSuperTech competitions, Mitchell 1 tested participants’ maintenance skills at its Service Information Station using TruckSeries repair information for Class 4-8 vehicles. This station has been an integral part of the competition since its inception in 2015.

This year’s top winners at the Service Information Station included:

  • Professional Track: Michael Griffith of Saia, Inc, who demonstrated remarkable speed, accuracy, and mastery of TruckSeries diagnostics.
  • Student Track / FutureTech: John Swink of Forsyth Technical Community College, showcasing impressive emerging talent and technical knowledge.

“The dedication and skill of this year’s competitors were truly inspiring,” said Kristy Coffman, director of Mitchell 1’s Commercial Vehicle Group. “From emerging student talent to seasoned professionals, every participant demonstrated exceptional technical skill and a commitment to excellence – highlighting the vital role technicians play in keeping the trucking industry moving.”

Highlights from TMCSuperTech 2025

The theme of this year’s event, “Ensuring Trucking’s Future Success,” featured a full slate of educational sessions, task force meetings, technical workshops, management discussions, and multi-track professional and student competitions.

The two-day competition tested the skills of powertrain and trailer technicians with:SuperTech Service Station

  • Day 1: Qualifying rounds
  • Day 2: Finals for top performers
  • FutureTech Track: Post-secondary student technician competition

Taking first place in the FutureTech Skills Competition, was Tully McKinley of Forsyth Technical Community College, who demonstrated exceptional skill and potential as an up-and-coming technician.

Celebrating a Legacy of Support

From the earliest competitions, when technicians were just becoming familiar with online repair platforms, Mitchell 1 has been there to lead the way. The company initially tested participants using TT.net, launched 20 years ago as its first online truck repair platform.

Today, the TruckSeries web-based software continues to evolve, supporting state-level competitions, company-sponsored events, and TMC FutureTech competitions.

“Mitchell 1 is proud to support these events, helping recognize and nurture the talent that powers the commercial vehicle industry,” said Coffman. “With each competition, the future of trucking grows brighter – thanks to the dedication, skill, and professionalism of the next generation of technicians.”

About TruckSeries

Mitchell 1’s TruckSeries software suite provides everything a technician needs in one convenient place:

  • Labor estimates and diagnostic trouble codes
  • All-Makes repair information for Class 4-8 trucks
  • Interactive wiring diagrams and ADAS references
  • Diagnostic tools, all accessible through a single login

It is the only software suite of its kind for medium- and heavy-duty trucks, helping technicians work efficiently, confidently and safely.

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Honoring the Heart and Grit of Automotive Repair Technicians https://mitchell1.com/shopconnection/honoring-heart-and-grit-of-technicians/ Mon, 22 Sep 2025 15:58:19 +0000 https://mitchell1.com/?post_type=shopconnection&p=16835 Automotive technicians do far more than fix cars — they solve complex problems, invest in their own tools and training, and carry the weight of customer trust every day. This heartfelt tribute shines a light on the grit, skill, and pride behind the scenes. Join us in celebrating their dedication during National Technician Appreciation Week — and don’t miss your chance to enter our $200 gift card giveaway on social media!

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Technician

At Mitchell 1, we believe that repair technicians are the unsung heroes of the industry — the skilled professionals who keep vehicles safe, reliable, and on the road. As we kick off National Technician Appreciation Week, we’re proud to honor the hard-working individuals behind the scenes. Their dedication, expertise, and resilience are the backbone of every successful repair shop. This week, we shine a light on their daily challenges, triumphs, and the pride they take in their craft.

More Than Wrenches

Every day, before the first car rolls into the bay, automotive repair technicians are already in motion — reviewing appointments, prepping tools, and mentally gearing up for whatever challenges lie ahead. From routine oil changes to complex diagnostics, their work is far more than what meets the eye.

Once the customer drops off their vehicle, a whole world unfolds behind the shop doors — one filled with precision, grit, and relentless problem-solving.

The Detective Work Behind Every Repair

Before a wrench is turned, technicians often spend significant time diagnosing the real issue. They use advanced scan tools, study wiring diagrams, and test individual components — all while under pressure to find answers quickly. Some problems, like intermittent electrical faults, can take hours of logic, trial, and error before the repair even begins.

Constant Learning in a Rapidly Evolving Industry

Modern vehicles are computers on wheels. Technicians must stay up-to-date with manufacturer bulletins, repair procedures, and software updates. They often pause mid-job to verify torque specs or tool requirements. And training? It never stops — often happening after hours, on their own time.

Tools of the Trade — and the Cost of Excellence

Most technicians invest thousands in their own tools — from basic wrenches to high-end diagnostic equipment. They clean, calibrate, and organize constantly to stay efficient. If a tool breaks or goes missing, it can derail an entire repair. Their toolbox isn’t just gear — it’s a symbol of their commitment.

Flat-Rate Realities and Time Pressure

Many techs work under a flat-rate system, meaning they’re paid per job, not per hour. If a two-hour job takes four due to rusted bolts or misdiagnosis, they absorb the loss. Efficiency is rewarded, but the mental math of time vs. quality is a constant balancing act.

The Physical Toll — and the Invisible Effort

Burns, cuts, heavy lifting, awkward positions under dashboards — the work is physically demanding. Fluids spill, bolts snap, rust fights back. Customers rarely see the sweat and bruises behind a “simple” fix. But technicians push through, driven by pride in their craft.

Collaboration That Keeps the Shop Moving

Technicians are in constant communication with service advisors, parts departments, and sometimes manufacturers. They pause jobs to wait for parts, troubleshoot delivery errors, or call tech support. These delays are invisible to customers, but they’re part of the daily grind.

Mental Load and Multitasking

Juggling multiple repairs, remembering where they left off, and balancing speed with precision — the mental load is heavy. Mistakes can be dangerous, so every decision matters.

Final Checks — and Quiet Perfectionism

Before handing back the keys, technicians road test vehicles, double-check torque specs, top off fluids, and ensure warning lights are gone. Sometimes they redo a step — not because anyone asked, but because it wasn’t perfect. That’s pride in action.

What Customers Don’t See

From the outside, it’s easy to see the “before and after” — the broken car and the fixed one. But in between lies a blend of detective work, physical strain, time pressure, and constant learning. At the end of the day, technicians feel a mix of exhaustion and pride.

They feel:

  • Accomplished – for restoring safety and reliability.
  • Trusted – knowing customers depend on their skills.
  • Challenged but Rewarded – solving tough problems brings deep satisfaction.
  • Connected – sharing camaraderie with coworkers.
  • Respected (by the machine) – because when the car runs right, it’s proof of their mastery.
  • Tired but Proud – having done something real with their hands and mind.

Technicians are the backbone of the industry. They invest in their own tools, their own training, and carry the weight of customer satisfaction. They’re not always appreciated enough — but they don’t do it for recognition. They do it because they take pride in doing things right.

Join Us in Celebrating Repair Technicians Everywhere

National Tech Appreciation Week

This National Technician Appreciation Week, Mitchell 1 honors the hard-working professionals who keep vehicles — and lives — moving forward. Their dedication, skill, and resilience deserve more than a thank you.

Enter our giveaway for a chance to win a $200 gift card!
Help us celebrate the technicians who make a difference every day.

Official rules

 

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Mitchell 1 Congratulates Service Information Station Winner at the 2025 Arkansas Technician Championship https://mitchell1.com/shopconnection/mitchell-1-congratulates-service-information-station-winner-at-the-2025-arkansas-technician-championship/ Tue, 08 Jul 2025 16:52:56 +0000 https://mitchell1.com/?post_type=shopconnection&p=16599 Mitchell 1 was honored to support the Service Information Skills station at the Arkansas Technician Championship, held Friday, June 26, at the Embassy Suites Convention Center in Rogers, Arkansas. It’s always a highlight for our team to take part in these competitions and see firsthand the incredible talent and dedication of the technicians who keep our industry moving.

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Benjamin Kirtley, 2025 Truck Technician Grand Champion at the Arkansas Technician Championship

Benjamin Kirtley, 2025 Truck Technician Grand Champion.

Once again, Mitchell 1 was honored to support the Service Information Skills station at the Arkansas Technician Championship, held Friday, June 26, at the Embassy Suites Convention Center in Rogers, Arkansas. It’s always a highlight for our team to take part in these competitions and see firsthand the incredible talent and dedication of the technicians who keep our industry moving.

This year’s top honor at our station went to Benjamin Kirtley of J.B. Hunt, who not only earned the highest score at the Mitchell 1 station but also took home the title of Truck Technician Grand Champion. With his win, Benjamin secured a spot at the TMC SuperTech competition this fall, where he’ll represent Arkansas on the national stage. As the Mitchell 1 station winner, he also received a $50 Visa gift card.

The 2025 competition brought together 21 truck technicians and 17 trailer technicians, all of whom rotated through a series of challenging hands-on stations designed to test their knowledge, speed and problem-solving abilities. In the Trailer Technician competition, Jimmy Eichelberger claimed the top prize with a strong performance across all stations.

At the Mitchell 1 station, technicians were tasked with diagnosing and solving real-world repair scenarios using our TruckSeries repair information software. It’s always exciting to see competitors dive into the tool and use it to quickly find the information they need to complete a job accurately and efficiently.

We’ve supported state and national technician skills competitions for many years, and it’s something we truly value. These events give us a chance to celebrate the vital work technicians do every day and to demonstrate how the right tools – like TruckSeries – can make their jobs a little easier.

TruckSeries is Mitchell 1’s all-in-one repair information software suite for Class 4-8 trucks, offering seamless access to labor estimating, diagnostic trouble codes, repair procedures, interactive wiring diagrams, ADAS resources, and more—all from a single login.

Congratulations to Benjamin and all the competitors! We’re already looking forward to next year!

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Trouble Logging In? Reset Your Password in Minutes https://mitchell1.com/shopconnection/trouble-logging-in-reset-your-password-in-minutes/ Fri, 23 May 2025 17:01:58 +0000 https://mitchell1.com/?post_type=shopconnection&p=16319 Do you have about a million passwords floating around in your head? If you’ve forgotten your password -- or need to reset your password -- to access ProDemand or TruckSeries repair information software, it’s quick and easy! Just follow these steps...

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If you’re like most of us, keeping track of every password can feel like a full-time job. With so many logins to manage, it’s easy to forget one now and then. The good news? If you need to reset your password for ProDemand or TruckSeries repair information software, we’ve made the process faster and easier than ever. Whether you’ve forgotten your password or just want to update it, here’s how to get back into your account in just a few simple steps:

Step 1: Visit the Password Reset Page. Go to https://www.prodemand.com/, click Login, and then “Forgot Password”.

Step 2: Enter Your Username. Input the username associated with your account and click “Submit.” If you do not know it, select “Forgot username? Click here”.

Step 3: Enter Your Email Address. Input the email address associated with your account and click “Submit.”

Step 4: Check Your Email. You’ll receive an email with a secure password reset link.

Step 5: Follow the Link. Click the link in the email to access the password reset page.

Step 6: Create a New Password. Enter and confirm your new password, then click “Reset Password” to update it.

Step 7: Log In. Return to https://www.prodemand.com/ and sign in with your new password.

 

Important Notes:

  • Security questions will no longer be necessary for password retrieval OR account creation
  • If you do not know your username and have an email address associated with both a technician and shop account, you will be prompted to call or email in for support

And that’s it! With just a few quick steps, you’re back in and ready to access the industry-leading repair information software you rely on every day. If you run into any issues or have questions along the way, our support team is always here to help. Don’t hesitate to reach out—we’ve got your back!

 

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Quick Tip: How-To Access VMRS Codes for TruckSeries Users https://mitchell1.com/shopconnection/quick-tip-how-to-access-vmrs-codes-for-manager-se-truck-edition-users/ Sun, 02 Mar 2025 21:00:10 +0000 https://mitchell11.wpenginepowered.com/blog/shopconnection/quick-tip-how-to-access-vmrs-codes-for-manager-se-truck-edition-users/ Manager SE Truck Edition, Vehicle Maintenance Reporting Standards (VMRS) codesHere's a Quick Tip to access Vehicle Maintenance Reporting Standards (VMRS) codes for our TruckSeries users. Learn where to find...

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Manager SE Truck Edition, Vehicle Maintenance Reporting Standards (VMRS) codes

With a subscription to Truck Labor (also known as “Standard Repair Times” or “SRT”), or any of our Truck bundles that include Truck Labor, you’ll gain full access to Vehicle Maintenance Reporting Standards (VMRS) codes. The VMRS coding system is the universal language developed by the American Trucking Association’s Technology & Maintenance Council (TMC) for fleet maintenance tracking and reporting.

This standardization allows fleet operators to better evaluate the lifecycle costs of their vehicles, and to better understand the services done to those vehicles as they travel across the country. Mitchell 1 already has the most robust estimating system in the industry. Mapping labor jobs in our TruckSeries truck repair software to VMRS gives fleets unparalleled visibility into the work being done to their vehicles and the overall vehicle costs.

Looking up VMRS manually can be a very complex process. This enhancement allows you to create a quote the way you always have, but with the added convenience of having the VMRS labor codes display automatically for increased efficiency and accuracy.

Using the Quotes Module in TruckSeries, users can instantly map labor jobs to VMRS codes, which gives the vehicle owner a clear and consistent record of repairs and overall costs for each truck in operation. VMRS codes display automatically, eliminating the complex process of manually looking up the appropriate code for work in progress and labor estimates.  

If those codes are not showing up in your quotes, please follow the instructions below to get set up.

In the upper right corner of the screen, click on your business name, then click “Shop Settings.”

Manager SE Truck Edition

In Shop Settings, click “Display & Print Options.” Check the boxes to display VMRS codes on quotes and/or printed quotes. Then click “Save.”

Where to find VMRS Codes

Want to learn about TruckSeries?

Request a FREE DEMO today!

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Parts Sourcing for Heavy-Duty Trucks Just Got Easier with FinditParts https://mitchell1.com/shopconnection/parts-sourcing-for-heavy-duty-trucks-just-got-easier-with-finditparts-ecatalog/ Sun, 02 Mar 2025 04:46:14 +0000 https://mitchell11.wpenginepowered.com/blog/shopconnection/parts-sourcing-for-heavy-duty-trucks-just-got-easier-with-finditparts-ecatalog/ Finding the right parts for heavy-duty trucks just got easier. Mitchell 1 and FinditParts, Inc. have teamed up to integrate the FinditParts Infinite Warehouse catalog with Manager SE Truck Edition, streamlining Class 4-8 vehicle repairs with the first online parts catalog of its kind.

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Manager SE Truck Edition + FinditParts eCatalog: A Powerful Combo For Fleet Operations

Let’s face it — tracking down the right parts for heavy-duty trucks can be a major hassle. For repair shops, every minute spent scouring catalogs or making endless phone calls is time you could be spending on what really matters: fixing trucks and making your customers happy.

What if you could skip the hassle and go straight to the solution? Thanks to a strategic partnership between Mitchell 1 and FinditParts, Inc., your shop can do just that.

The FinditParts Infinite Warehouse catalog is now fully integrated with Mitchell 1’s Manager SE Truck Edition software. It is the first-ever online parts catalog for Class 4-8 vehicles that works hand-in-hand with a shop management system.

Stop Searching, Start Fixing!

By combining the power of FinditParts’ comprehensive parts catalog with Manager SE’s industry-leading shop management software, you can say goodbye to time-consuming searches and hello to instant access to millions of OEM and aftermarket parts for medium-duty, heavy-duty and trailers.

Here’s how it works:

  • Real-Time Pricing: Get up-to-the-minute prices directly from FinditParts’ catalog
  • Seamless Workflow: No more hopping between systems — access everything within Manager SE Truck Edition
  • On-the-Spot Updates: Quickly add parts to quotes and work orders without missing a beat

David Seewack, CEO of FinditParts, sums it up perfectly:

“This partnership makes it incredibly easy for technicians to find and order everything from routine items to hard-to-find parts. It’s all about saving time and simplifying the process so shops can focus on what they do best.”

Why This Integration is a Game-Changer

With over 7 million SKUs and 1,000+ brands, the FinditParts catalog is the ultimate one-stop shop for parts sourcing. From Class 1-8 vehicles to heavy-duty trailers, it has you covered.

Here’s what you get:

  • Unmatched Access: Find the parts you need, no matter how obscure
  • Enhanced Cross-Referencing Tools: Verify and select parts with confidence
  • Extended Support Hours: Need help? FinditParts’ virtual parts counter is available 7 a.m.- 7 p.m. EST

Kristy Coffman, director of Mitchell 1’s Commercial Vehicle Group, adds:

“Our customers have been asking for a solution like this, and we’re proud to deliver it. This integration reflects our commitment to equipping repair shops with industry-leading tools that save time and improve efficiency.”

Why Your Shop Needs This

Imagine the time you’ll save when sourcing parts takes seconds, not hours. With this integration, you can reduce stress, improve productivity, and keep your team focused on getting vehicles back on the road.

Ready to Upgrade Your Shop?

Activating the FinditParts catalog in Mitchell1’s Manager SE Truck Edition is easy, and the benefits are endless. From faster repairs to happier customers, this tool is a must-have for any shop looking to stay ahead.

Visit the FinditParts-Mitchell 1 sign-up page today to learn more — and as a bonus, claim your welcome prize while you’re at it!

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